A lesson in cultural intelligence from a former soldier turned executive. Clear, direct communication can move mountains—or break trust. In today’s global workplace, even well-intentioned precision needs cultural awareness. Here’s what happened when my “professional knife hand” met Japanese subtlety, and what every leader can learn from it.
When the Knife Hand Fails
A lesson in cultural intelligence from a former soldier turned executive. Clear, direct communication can move mountains—or break trust. In today’s global workplace, even well-intentioned precision needs cultural awareness. Here’s what happened when my “professional knife hand” met Japanese subtlety, and what every leader can learn from it.