A insurance and financial services consortium serving the United States. In service of the client, primary focus was to modernize Auto Insurance offerings to better serve a new, digital-forward customer.
OBJECTIVE: Develop self-service web and app-based solutions for policy quotes, claims reporting, and investment management.
KEY RESULT: 10% increase in customer retention
KEY RESULT: Claims cycle time reduced by an average of 20%
KEY RESULT: Efficiencies resulted in a 48% reduction in payroll
OBJECTIVE: Compliance Portfolio Management
KEY RESULT: Finding to resolution cycle time reduced by 92%
KEY RESULT: 100% alignment of work items to findings