Adam Mattis [Movement Starter] - Business Agility & Innovation

Insurance Provider

A insurance and financial services consortium serving the United States. In service of the client, primary focus was to modernize Auto Insurance offerings to better serve a new, digital-forward customer. 


 

OBJECTIVE: Develop self-service web and app-based solutions for policy quotes, claims reporting, and investment management. 

  • KEY RESULT: 10% increase in customer retention

  • KEY RESULT: Claims cycle time reduced by an average of 20%

  • KEY RESULT: Efficiencies resulted in a 48% reduction in payroll

 

 

OBJECTIVE: Compliance Portfolio Management

  • KEY RESULT: Finding to resolution cycle time reduced by 92%

  • KEY RESULT: 100% alignment of work items to findings

© 2020 by Adam Mattis .

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