Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances.
OBJECTIVE: Transform the culture and practices used by the eCommerce Portfolio to manage people and work from project-centric, command and control models to product-focused Agile models for the benefit of faster product delivery to the customer.
KEY RESULT: 83% reduction in product cycle time
KEY RESULT: 50% reduction in portfolio staff / $1M savings
KEY RESULT: 2-point improvement in customer NPS